FAQ – Red Flies

How long does shipping take?

Please allow 3-5 business days for order processing and verification, and an additional 7-10 business days for shipping throughout the US. These times are estimates and will vary depending on carrier delays.

Do you ship outside of the US?

At this time, Red Flies only ships throughout the United States. For customers who wish to purchase our products internationally, use of a friend/family member with a US address or a forwarding service, such as meest.shopping, shipito.com, or getitshippedinternational.com is recommended. Red Flies is not liable for any issues/losses when using a third party forwarding service.

Certain exceptions apply, such as international press/media collaboration. Please contact for more information.

Where do I find my tracking number and confirmation?

Your confirmation notice should be sent to you within 24 hours of placing your order, and the tracking number will be automatically sent after shipping has begun (in 3-5 business days) to the contact information you provided when making your order. This may be in the form of email or SMS messaging, both of which may place the updates in a “junk” or “spam” folder. Please check both of these options before reaching out.

I put in the wrong address, can I change it?

Red Flies is not liable for correcting incorrect addresses, so please make sure to double check the address you are placing the order under/shipping to. Addresses will be corrected at our discretion.

My package has gone missing, what do I do?

Sometimes, a mail carrier will lose a package in transit. We ask that you please wait 3 business days before reaching out to see if the package turns up, and at that time we will do the best we can to correct the situation.

When reporting missing packages, please use our contact page and provide a specific account of the error, including your order number and address.

When do you restock items after they are sold out?

As a small business, the goal is to bring back popular products as soon as possible. There may be delays, but please be patient and subscribe to our newsletter to be the first to know about restocks and updates. Your ongoing support at this time is greatly appreciated!

Do you offer returns or exchanges?

Sadly, all sales are final and cannot be returned or exchanged at this time.

I entered a giveaway, how do I know if I won?

All giveaway information will be placed under the corresponding social media post/announcement. Most giveaways align with the launch date for a product, so most winners will be notified within the time period of a specific product launch. Winners will be continuously drawn until all offered products are claimed. Winners' names and identities will typically not be announced. After the drawing, a notice will be placed to announce that all winners have been successfully drawn on relevant social media platforms.